Return Policy

Effective Date: July 17, 2026

We want you to love your hair. If something is not right, we make returns and exchanges simple, fair, and honest, because that is how we would want to be treated.

1. The Basics

You have 3 days from the date of delivery to return an eligible item. Exchanges are always free. Refunds are issued to your original payment method after inspection, as described in our Refund Policy.

2. What Qualifies For A Return

Because wigs and hair are personal hygiene products, an item qualifies for return only if all of the following are true:

• The item is unworn and unused.

• The lace is uncut and untrimmed.

• The hair has not been washed, colored, bleached, permed, cut, or heat styled.

• All original tags remain attached and the protective net and packaging are included.

• The item shows no signs of wear such as perfume, smoke, makeup, or pet hair.

These conditions protect every customer, since no woman wants to receive hair someone else has worn, and they are the standard across the premium hair industry.

3. Items That Cannot Be Returned

The following are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect:

• Items with cut lace or removed tags.

• Items that have been worn, washed, colored, or altered in any way.

• Custom-made, custom-colored, or made-to-order units.

• Clearance and final sale items marked as such.

• Gift cards.

4. How To Start A Return Or Exchange

Email afriglobahair@gmail.com or use our Contact page within 3 days of delivery. Include your order number, the item you wish to return or exchange, and the reason. Our care team will reply within one business day with your return authorization and the return address. Please do not ship anything back without authorization, as unauthorized returns cannot be tracked to your order and may be delayed or refused.

5. Return Shipping

For exchanges, we cover the shipping of your replacement item to you. For returns and exchanges that are not the result of our error, the customer is responsible for the cost of shipping the item back to us, and we recommend a tracked, insured service since we cannot process items lost in transit. If we sent the wrong item or your item arrived damaged or defective, we cover return shipping both ways and make it right at no cost to you.

6. Damaged, Defective, Or Incorrect Items

Please inspect your order upon delivery. If anything arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos or video of the item and packaging. We will resolve it promptly with a replacement, exchange, or full refund, including all shipping costs.

7. Inspection And Processing

Once your return arrives, our team inspects it within 3 business days to confirm it meets the conditions above. Approved exchanges ship out promptly with tracking. Approved refunds follow the timeline in our Refund Policy. If a returned item does not meet the conditions, we will contact you with photos and options, which may include shipping the item back to you.

8. Fit And Sizing Help

Most returns happen because of sizing, and most sizing problems are avoidable. Our caps include adjustable straps that accommodate most in-between sizes, and our care team is happy to help you measure before you order so you get it right the first time. Measuring guidance is on our FAQ page.

9. Questions

Our care team answers return questions at afriglobahair@gmail.com within one business day. A real person will help you.