Refund Policy

Effective Date: July 17, 2026

This Refund Policy explains how and when money is returned to you. It works together with our Return Policy, which explains which items qualify and how to send them back.

1. When You Qualify For A Refund

You are eligible for a refund when a return meets the conditions in our Return Policy and passes inspection, when we cancel your order for any reason, when an item arrives damaged, defective, or incorrect and you prefer a refund over a replacement, or when an order is confirmed lost in transit and cannot be recovered with the carrier.

2. How Refunds Are Issued

All refunds are issued to the original payment method used at checkout. We cannot redirect refunds to a different card or account, as this protects you against fraud. If your original payment method has been closed, contact your bank first, since banks typically route the refund to your replacement account, and then contact us if it does not arrive.

3. Refund Timeline

Once your return is delivered to us, inspection takes up to 3 business days. When your refund is approved, we process it immediately and email you a confirmation. Your bank or card issuer then takes 5 to 10 business days to post the funds to your account, and some banks are faster. PayPal refunds typically appear within 3 to 5 business days.

4. What Is Refunded

Approved refunds include the full price you paid for the returned item, including any taxes charged on it. Original outbound shipping charges are non-refundable, except when the return is due to our error, such as a damaged, defective, or incorrect item, in which case we refund everything including shipping in both directions. If your order qualified for free shipping and a partial return drops the remaining order value below the free shipping threshold, we do not retroactively charge shipping; that one is on us.

5. Exchanges Instead Of Refunds

If you would rather have a different length, texture, or style, exchanges are always free, and the replacement ships as soon as your return passes inspection. Many customers find the exchange path faster than a refund and reorder.

6. Late Or Missing Refunds

If our confirmation email says your refund was processed but you do not see it after 10 business days, first check your bank or card statement again, including pending transactions, then contact your card issuer, since posting times vary. If it still has not appeared, email afriglobahair@gmail.com with your order number and we will provide the refund transaction reference and chase it with our payment processor until it is resolved.

7. Sale Items And Store Credit

Eligible sale items are refunded at the price actually paid. Items marked final sale or clearance are not refundable except where they arrive damaged, defective, or incorrect. If we ever offer store credit as an option, it will always be your choice; we will never force store credit in place of a refund you are entitled to.

8. Chargebacks

If something went wrong, please give our care team the chance to fix it before opening a dispute with your bank. We resolve almost every issue faster and more generously than the chargeback process does, and we would rather make it right directly.

9. Questions

Refund questions are answered at afriglobahair@gmail.com within one business day.